We do not sell or share your mobile number or SMS consent. Mobile information and SMS consent data are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
Who This Policy Covers
This policy applies to friendswoodplumbers.com and to information you provide through this website or by calling the number listed on it. The site is operated by Friendswood Plumber Pros. “We,” “us,” and “our” mean Friendswood Plumber Pros.
The independent plumbing contractor who performs work at your property keeps their own records and operates under their own practices. This policy does not cover those records.
Information We Collect
Information you give us
When you submit the service request form we collect:
- Your name
- Your phone number
- Your email address, if you provide one
- The service you selected
- Anything you write in the message field
- Whether you checked the service-message consent box, whether you checked the separate marketing-message consent box, and the date and time of each
When you call us, we collect the information you give during the call, which typically includes your name, phone number, service address, and a description of the problem.
Information collected automatically
Form submissions are processed by our website hosting provider, which records the submission along with technical information such as the submitting IP address for spam prevention.
Analytics and cookies
This site uses Google Analytics 4 to understand how visitors find and use it. Google Analytics sets cookies in your browser and collects:
- which pages you visit and how long you spend on them
- an approximate location, derived from your IP address — Google uses the address to work out the region and does not store it in Analytics
- device type, browser and operating system
- how you arrived: a search engine, a link from another site, or typing the address directly
- interactions such as scrolling and clicks on links
This is aggregate traffic measurement. It is not linked to your name, phone number, or anything you enter in the service request form, and we do not use it to build an advertising profile of you or to target ads.
Google processes this data as a service provider and under its own privacy terms. If you would rather not be measured, you can install Google’s browser opt-out add-on or block cookies in your browser settings — the site works normally either way.
This site runs no advertising pixels and no cross-site tracking beyond the Google Analytics cookies described above.
How We Use Your Information
- To contact you about the service request you submitted
- To schedule and perform the plumbing service you asked for
- To send you text messages about your service request, if you consented
- To keep records of work performed and communications about it
- To prevent spam and abuse of the contact form
- To comply with legal obligations
Text Messages and SMS Consent
Our form has two separate consent checkboxes. Each is recorded as data, with the date and time you checked it.
- Service messages — non-marketing texts about the request you submitted: confirmations, scheduling, technician arrival, and follow-up on the job. You must make a decision on this box before the form will submit.
- Marketing messages — promotional texts including special offers, discounts, and seasonal maintenance reminders. This box is entirely optional and the form submits whether or not you check it.
Checking one does not opt you into the other. We treat them as separate permissions and honor them separately.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of that message category. Reply HELP for help, or call 346-671-0767.
Marketing consent is not a condition of purchase or of receiving service.
Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. This includes all opt-in data and consent records. Information may be shared only with the service providers described below, strictly for the purpose of delivering the service you requested.
Call Recording
Calls to and from the number listed on this site may be monitored or recorded for quality assurance, training, and record-keeping. If you do not want to be recorded, tell us at the start of the call or contact us in writing instead.
Who We Share Information With
We share your information only with parties who need it to deliver the service you asked for:
- The plumbing contractor assigned to your request, so they can contact you and perform the work
- Our website hosting provider, which processes and stores form submissions
- Our customer relationship management provider, which receives your request so it can be scheduled and tracked
- Our text messaging provider, which delivers the messages you have consented to receive
- Google Analytics, which receives the site-usage data described above. It does not receive your form submission.
We do not sell your personal information. We do not share it with data brokers, lead aggregators, or advertisers.
We may disclose information if required by law, court order, or valid legal process, or where necessary to protect our rights or someone's safety.
How Long We Keep It
We keep form submissions, call records and customer records for as long as we hold the relationship, and we do not delete them on a fixed schedule. If you want your information removed, contact us using the details below and we will delete it, except where we are required to keep something to comply with a legal obligation.
Consent records are the one thing we deliberately retain: if you opted in to text messages, we keep that record and its timestamp for as long as the number is on file, because it is the evidence that the opt-in happened.
Security
This site is served over HTTPS and form submissions are transmitted encrypted. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- Stop text messages: reply STOP to any message from us
- Stop calls and emails: tell us on a call or reply to an email asking to be removed
- Access, correct, or delete your information: contact us using the details below and we will respond as required by applicable law
If you are a Texas resident you may have rights under state law regarding the personal information we hold about you. Contact us using the details below and we will respond as applicable law requires.
Children
This site is not directed to children under 13 and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
If we change this policy we will update the effective date at the top of the page. Material changes to how we handle SMS consent will be reflected here before they take effect.
Contact Us
Questions about this policy or about information we hold about you:
- Phone: 346-671-0767
- Email: info@friendswoodplumbers.com
See also our Terms of Service.
Request Service
Need a plumber rather than a policy? Call 346-671-0767 or send a request.
Prefer to talk? Call 346-671-0767.